REFUND POLICY

Refund Policy

All Sales Are Final

At JussVibe, we take great pride in the quality of our products and customer satisfaction. Please note that all sales are final. We do not offer refunds or returns for any purchases.

Exchanges

We understand that there may be situations where you need to exchange a product. We offer exchanges under the following conditions:

1. Equal Value and Size: If you wish to exchange an item, it must be for another item of equal value and the same size. Exchanges are subject to product availability.

2. Mistake on Our End: If there was a mistake with your order, such as receiving the wrong item, size, or a defective product, we will gladly correct the issue by exchanging the product at no additional cost to you.

Exchange Process

To initiate an exchange, please follow these steps:

1. Contact Us: Email us at jussvibe901@gmail.com within 14 days of receiving your order. Please include your order number, details of the item you wish to exchange, and the reason for the exchange.

2. Approval: Our customer service team will review your request and, if approved, provide you with instructions on how to proceed with the exchange.

3. Return Shipping: For exchanges due to our mistake, we will provide a prepaid return shipping label. For other exchanges, you will be responsible for the return shipping costs.

4. Processing: Once we receive the returned item in its original condition, we will process the exchange and ship the new item to you. You will receive a confirmation email with tracking information once the new item has been shipped.

Contact Us

If you have any questions or concerns about our refund policy or need assistance with an exchange, please contact us at jussvibe901@gmail.com. We are here to help and will respond to your inquiries as quickly as possible.